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Privacy Policy

Effective Date: __________________

Willis Counseling & Consulting, LLC (“Willis Counseling,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

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1. Information We Collect

 

We may collect information such as:

  • Name

  • Phone number

  • Email address

  • Mailing address

  • Appointment information

  • Information you provide through contact, intake, or other forms

  • Information needed to provide counseling and related services

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2. How We Collect Information

 

We may collect information when you:

  • Complete a website or contact form

  • Complete an intake or client form

  • Contact us by phone, email, or text

  • Schedule or attend an appointment

  • Communicate with us through our website or electronic systems

 

Our website may also use cookies or similar technologies to improve website functionality and user experience.

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3. How We Use Your Information

 

We may use your information to:

  • Respond to questions and requests

  • Schedule and manage appointments

  • Provide counseling and related services

  • Communicate with you about your care

  • Send appointment reminders and follow-up messages

  • Process billing and payments

  • Maintain client records

  • Meet legal and professional requirements

  • Protect the security of our services

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Health information is handled in accordance with applicable privacy laws, including HIPAA, when applicable.

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4. Sharing Your Information

 

We do not sell your personal information.

 

We may share information when necessary to provide services, process payments, operate our practice, comply with the law, or as otherwise permitted or required by law.

Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for marketing purposes.

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5. Your Rights

 

Depending on applicable law, you may have the right to:

  • Request access to your personal or health information

  • Request corrections to inaccurate information

  • Request restrictions on certain uses or disclosures

  • Request confidential communications

  • Request information about certain disclosures

  • Withdraw consent for certain communications

 

You may contact us using the information below with questions or requests regarding your information.

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6. Contact Us

 

Willis Counseling & Consulting, LLC
Phone: 567-318-2586
Email: kajuan@williscounseling.info
Address: 3335 Meijer Drive Door B Suite 450 Toledo, OH 43617

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7. SMS Terms & Conditions

 

1- SMS Consent Communication:

Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

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2- Types of SMS Communications:

If consent has been given to receive text messages from Willis Counseling & Consulting, LLC, messages may be received related to the following:

  • Appointment reminders

  • Follow-up messages

 

Example: Thank you for reaching out to Willis Counseling & Consulting, LLC. We’ve received your inquiry and are working on a solution. Our team will update you within 24-48 hours.

 

For any further questions, feel free to reply or contact us at 567-318-2586.

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3- Message Frequency:

Message frequency may vary depending on the type of communication. For example, up to 10 SMS messages per week may be received related to appointments/billing, etc.

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4- Potential Fees for SMS Messaging:

Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

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5- Opt-In Method:

Opt-in to receive SMS messages from Willis Counseling & Consulting, LLC can be done in the following ways:

They fill out a form 

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6- Opt-Out Method:

Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

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7- Help:

For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at 567-318-2586

 

Additional Options:

If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

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8- Standard Messaging Disclosures:

Message and data rates may apply.

Opt out at any time by texting "STOP."

 

For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.

 

Message frequency may vary

 

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